Terms & Conditions
“The Company”, “We”, “Us”, “Our”,” Phraist” – meaning Phraist Limited of 18 Ivy Gardens, Congleton, Cheshire, CW12 4GA.
“Client”, “Their”, “You”, “Customer” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the Service(s) are supplied by Phraist Limited.
“Service(s)” – means the Alloy Wheels Refurbishment, Detailing, Window Tints, Hydro Dipping, Tyres, Vinyl Wraps, carried out on behalf of Phraist Limited.
By agreeing to Service(s) provided by Phraist Limited, over the telephone, in person, on our website, social media, marketing materials or via email, you agree to follow the terms and conditions listed below.
1. The Service
All prices shown in our price guide, website, face to face and quoted by phone are starting from prices, they do not include any repair work i.e. welding, wheel straightening, etc.
If the service has been viewed by a member of staff and they believe there is a lot more work than quoted, the price is likely to be higher. Customers will be notified of this before work is carried out and before any additional work is completed.
Customers should appreciate that the time to complete the will depend on the condition of the goods that the work is being undertaken on. Any unforeseen circumstances may result in a time delay. Customers will be able to view the details of the work on our order tracking page or will be contacted as soon as it is evident that the job may take longer than the original time given.
We will endeavour to complete the work within the time stipulated but cannot be held responsible for mechanical breakdown or power failure resulting in delays beyond our control.
2. Alloy Wheel Refurbishment
a. Wheel Removal
All vehicles must be supplied with the O.E.M. tool kit and locking wheel nut keys for removing and fitting wheels, where applicable. If the locking wheel nut key is not present, we will not be able to carry out the work required and this will also incur a £50 admin fee for loss of earnings. It is the customer’s responsibility to provide a locking wheel nut key.
b. Wheel Fitting
Phraist will ensure that we refit the wheels securely using the appropriate tools and will be torqued to the correct manufacturer specifications using our digital torque wrench. Customers are reminded that it is their responsibility to check the wheel nuts are tight immediately on collection and after a 50 mile bedding-in period, in addition to regular intervals thereafter.
Phraist takes no responsibility for the resetting of on-board computers where the vehicle has been lifted from the ground. If you choose to ask us to change the refurbished wheel(s) for existing wheel(s) on your vehicle, then you are liable to pay a £5 fee per alloy.
Phraist will not be responsible for customer provided tyres and alloys not fitting their vehicle as it is the responsibility of the customer to ensure that these are compatible.
c. Alloy Wheel Refurbishment
Any used alloy wheel after it has been refurbished may not look 100% perfect, as such they will never be considered brand new. Phraist will always endeavour to refurbish the customer’s alloy wheels to provide the best possible finish.
After the alloy wheels are inspected and stripped of its old coating, if found to be in a “very bad” condition (in some cases this may mean the wheels are unsuitable for refurbishment) the customer will be informed of any additional charge before work commences and also of any additional time that may be incurred. We reserve the right to terminate work on alloy wheels that are excessively damaged or corroded.
“Very bad” condition is defined as:
• Badly corroded
• Deep damage
• Poor wheel casting
• Damage around the fixing holes – caused by previous improper stud removal
• Previous service or repairs
• Cracked alloy
• Split alloy
• Bent alloy
It is the customer’s responsibility to notify Phraist if the alloy wheels to be refurbished are made of magnesium alloy. Phraist will check any customer alloy wheels prior to commencing any work. If the alloy wheels are found to be of magnesium alloy, Phraist reserves the right to cancel the order and retain any previously paid deposits.
d. Gloss Finishes
Please be aware that certain high gloss finishes may show blemishes more readily, as such we cannot guarantee a ‘perfect’ finish, but we do guarantee to improve the look of your alloy wheels.
e. Wheel Bolts
The Customer needs to be aware that if wheel bolts have to be replaced, the cost of these will be passed on to the Customer. In some split rims, the wheel bolts have to be drilled out due to corrosion and again there will be an additional cost for this service. The Customer will be informed before we carry out any such work.
f. Wheel Valves
Phraist will re-fit new rubber valves with black caps on refurbished alloy wheels supplied with tyres and this is included in the price. Phraist accepts no responsibility for leaks around old valves that have been re-fitted at the customer’s request.
Tyre Pressure Monitoring System (TPMS) valves are delicate and are often subject to being damaged during the tyre removal / bead breaking process. We take special care with these and always break beads away from the valves, but we are unable to take responsibility of the valves and suggest customers have them removed before hand. Please refer to the vehicles handbook when the wheel(s) are back on the vehicle to re-calibrate them to the car’s system.
g. Welding & Straightening
Please note that Phraist do not undertake any cracked, split or bent alloy wheel welding and this is passed on to a specialist professional welding partner.
All welding and straightening work is undertaken at the owners own risk. Whilst we will not do any repairs that we believe to be unsafe, the responsibility is ultimately that of the customer. Cracks and bends to the face of the alloy wheel may be un-repairable in certain circumstances. As much as we endeavour to repair every alloy wheel, cracks on the spokes of the alloy wheel are deemed un-safe to fix as its part of the supporting structure of the alloy wheel and as such we will refuse to weld these particular cracks.
Phraist do not offer any warranty on welding repairs. Please take into consideration that until our technicians have had time to strip and examine the alloy wheel(s), we are unable to give a 100% accurate prognosis. Once they have, then you will receive a telephone call to advise you of any issues that Phraist may have found before continuing further work.
While every care is taken when straightening an alloy wheel, a crack can often occur during the process. If this happens you will also be charged for a welding repair. If the alloy wheel becomes beyond repair during the process it is not the responsibility of Phraist to replace the alloy wheel.
h. Split Rims
Split rims are undertaken entirely at your discretion and responsibility as to the suitability of the refurbishment process, including any dismantling and reassembly of split rims. Please note that recommendations regarding suitability for refurbishment, dismantling and reassembly of split rims vary between manufacturers. It is your sole responsibility to check suitability with the manufacturer.
i. Damaged/Illegal Tyres
Phraist reserves the right not to re-fit damaged or illegal tyres. Illegal or damaged tyres will only be refitted under the Customer’s express instructions, and the Customer must sign a disclaimer to this effect. We can supply and fit new replacement tyres upon request.
3. Vehicle Wraps
a. Conditions of vehicles for wrap installation.
Customers agree to have all vehicles delivered for wrap installation at the customer’s sole costs and expense, damage free, washed and dried and in a ready to install condition. Neither Phraist nor its designated agents or subcontractors shall be responsible for any damage sustained to any vehicle prior to delivery. Phraist and/or its designated agents or subcontractors upon delivery will note any damage sustained to a vehicle prior to delivery, and such damage will excuse and invalidate the warranty provided by Phraist.
Customers shall be responsible and bear the risk of all loss for any vehicle prior to delivery. If a vehicle is delivered to a designated location in a damaged condition, the customer shall have the vehicle repaired or replaced at their sole discretion and their sole costs and expense. Phraist shall have no obligation to install any wrap upon a damaged vehicle unless instructed by the customer to do so, otherwise in which case the customer waives and releases Phraist from any warranty provided herein.
If a vehicle is not delivered to the designated location in a washed, dried and ready to install condition, Phraist shall charge and the customer shall pay an additional charge of £50.00 per vehicle that will be added on to their outstanding payment.
Phraist is not responsible for errors in spelling, colour or design in regards to any artwork submitted by the client. It is assumed that all artwork submitted to Phraist has been approved by the client prior to submission and is production ready. All artwork created by Phraist will be submitted to the client via a digital proof for approval. Prior to any printing, all digital proofs must be approved by signature and returned to Phraist via email. Upon approval, Phraist will not be held responsible for any errors or omissions in regards to spelling, colour or design.
c. Appearance and Alterations
The customer must understand that the product purchased is a vehicle wrap. It is also understood that unlike a vehicle that is painted, there can be seams and patches that are necessary to cover the entire vehicle and its contours and irregularities. It is also understood that upon approval of final graphic proofs, some changes to the finalised artwork may be necessary at the time of installation to allow the vehicle wrap to fit the vehicle’s shape. The customer authorises Phraist to make such necessary changes.
The customer must understand that in some situations blades will have to make contact with parts of the vehicle which can cause damage to paint and bodywork, this will only occur when there is no other possible way to avoid this from happening.
We will always try to use knife-less tape in order to complete the work, but it is not always possible. In the event of damage, the customer waives and right to claim against us if they agreed the work to be completed.
4. Car Detailing & Ceramic Coats
a. Conditions for Valets & Detailing
Customers need to remove all personal belongings, money and other substantial items from their vehicle prior to any type of valet. Phraist will not accept liability for any loss or damage to personal belongings left in a vehicle whilst it is being valeted.
Phraist ensures our uniform has metal, zips and sharp edges removed to prevent damage or scratches to vehicles. Please note that we reserve the right to keep photos of your vehicle for the following purposes:
• To ensure we are covered by our insurance with before and after photos
• For marketing purposes (we will cover your registration plate)
We cannot guarantee any firm times when accepting your booking. We reserve the right to use any one of our staff to undertake your valet or detail and may need to change the representative at short notice without penalty.
Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes, but we will endeavour to communicate any changes prior to arrival.
We reserve the right to take a debit or bank credit card to secure the booking. We also reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure. All vehicles are cleaned and valeted at the customer’s own risk.
If you book an engine clean, you will need to read any additional disclaimers and agree to all terms and conditions contained within before we will proceed with the service.
Phraist reserves the right to refuse or deny any booking or continue along with a service if we deem the customer to be unreasonable. Phraist reserves the right to refuse or deny customer demands above and beyond the booked valet. Phraist will not tolerate any physical or verbal abuse towards any of its staff under any circumstances and will take any relevant actions needed if such behaviours are encountered.
b. Pricing Terms & Conditions
Our minimum charge is £30.00 per vehicle. Phraist reserves the right to charge an hourly rate of £30.00 (or proportion thereof) for any work that is not within the boundaries of the booking.
Our prices are based on valet type, location, type of vehicle and condition of the vehicle and will be advertised as a starting FROM price. Any price we quote over the telephone is an estimate only and is to be used as a guide and not a guarantee.
Phraist reserves the right to charge for each vehicle according to its condition, the type of vehicle and the customer location. Phraist reserves the right to amend any price during the valet as needed if the service required is different from the original estimate. All full valets, interior valets and specialist cleaning bookings, will need to be secured along with a debit or bank credit card prior to work commencing (see cancellation policy).
c. Our service Terms & Conditions
We may ask you where you heard about Phraist in order to gauge our marketing strategies. We may conduct customer satisfaction surveys in line along with our staff training and quality control efforts.
All our chemicals have been chosen from leading suppliers in the industry and we always try to use environmentally friendly products. We can provide COSHH safety data sheets where applicable, or obtain them if applicable. We may not be able to obtain all safety sheets in some cases.
We reserve the right to charge a debit or bank credit card the full amount, due to the vehicles(s) not being available for cleaning, where the booking has not been cancelled in advance (see cancellation policy)
d. Cancellation Terms & Conditions
We require 24 hours’ notice to cancel any booking, valet or detailing services. Failure to provide 24 hours’ notice will result in a minimum charge of 50% of the service price. Phraist reserve the right to take full payment if a service is cancelled on the day without prior agreement.
Phraist reserves the right to alter or amend a booking time or date without penalty but wherever possible will let the customer know. Phraist reserve the right to alter or move a booking in accordance with staffing levels, weather conditions and/or equipment failure without penalty to the company.
By accepting our valet, detail or ceramic coating services you agree to the conditions listed in this section.
5. Window Tints
a. Accuracy of Specifications
Estimates are based on the accuracy of the specifications provided to us by you, the customer. If we discover after accepting the job or vehicle that modifications need to be made, we will notify you immediately, at which time a decision will be made whether there will be additional costs and how you wish for us to proceed.
Any verbal requests or orders by the customer will be accepted, but in the absence of supportive documentation, Phraist will not be responsible for verbal mistakes. Everything must be in writing, Phraist will not accept responsibility for the inaccuracies in orders telephoned in by the customer. We make every effort to quote a job accurately; but in the event of unforeseen circumstances or costs, we will notify you if there will need to be any cost adjustments or if delays will result.
b. General Terms and Conditions, Terms of Payment, Legal Fees, and Disputes
The customer agrees to make full payment prior to the release of the products or vehicle. The vehicle or products will not be released until full payment has been processed accordingly. Any invoice that is not paid at the time of order or delivery, is considered past due and the customer is responsible for all collection fees including but not limited to solicitor fees and court costs for unpaid balances at the interest rate of 18% per annum.
This is not an expectation contract and we are not responsible for buyers’ remorse. By accepting the product or vehicle you are accepting the job as complete and that the performance is satisfactory. You are responsible for inspecting the product and or vehicle upon receipt. Customers shall identify to Phraist in writing any dispute concerning an invoice within ten days of the date of the invoice.
If disputes are not identified in writing within the ten-day time frame, the customer has accepted the job and the invoice. Customers must contact Phraist of any and all work in dispute, accompanied by written explanation. After investigation, if an error is found on our behalf we will make appropriate corrections.
Phraist is not responsible for loss or damage to vehicle or articles left in vehicle in case of fire, theft, accident or any other cause beyond our control. We do not accept responsibility for consequential damages or loss of any kind related to the sale, installation or delivery of our products. It is the client’s responsibility to read our Terms & Conditions available on our website prior to contacting Phraist to perform any services. All quotations are valid for 30 days and subject to price changes.
c. Payment Terms
Customers or assigned agents completing the customer Information sheet agree that they are the responsible party for payment of services requested. Customers or assigned agents agree to make full payment prior to vehicle release and agree to be responsible for all collection fees including solicitor fees and court costs for any unpaid balances at the interest rate of 18% per annum.
Any custom ordered materials for the customer’s job are required to be paid for in full before the work will be performed and is non-refundable.
Any requested changes to the description of services stated above need to be in writing and any additional charges incurred will be charged accordingly. The customer will pay the remaining balance, including any additional cost or fees, upon completion of the job and prior to release of the vehicle.
d. Condition of Glass Prior to Window Film Instillation
Vehicles must be delivered to our location clean and free of grease, dirt, oil, dog hair, debris, and free from existing window film material. A cleaning charge of £30.00 per hour will be assessed for any additional cleaning or removal of existing window film material.
Phraist is not responsible for the surface condition of the vehicle which is brought in to us. Any existing scratches, cracks or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or cause the window film material not to adhere to the surface at all.
We are not responsible for broken windows if there is prior damage prior to installation. We are not responsible for the condition of the glass/vehicle prior to the window film being installed or what is underneath the window film once it is installed.
Window film material is a non-returnable item once the material is ordered, cut and or installed per the customer’s personal request. Any custom ordered window film for any project is to be paid for by the customer in full prior to the work commencing.
If the job is cancelled or the customer does not want the product for any reason, the film cost is non-refundable. All returns are at the discretion of Phraist. If the product is a returnable item, there is a 25% restocking fee for the return, which will be deducted from the initial cost of the product upon the return, if applicable. If an issue arises the customer must submit their complaint in writing and give Phraist the opportunity to see the issue and try and resolve the issue prior to pursuing any legal actions.
Since all window film installations are customised to the customer’s specifications, Phraist must be given the opportunity to address any issues, including removal and re-installation, before the client issues a card charge back. In the event that the client does request a credit card charge back, the customer will be liable for all legal fees and or additional costs that were incurred to Phraist. If a credit card dispute is decided in the favour of Phraist and we suffer any losses due to the client’s actions the client is liable for all legal fees, court costs, etc.
If the customer fails to make full payment on an invoice, then the customer authorises Phraist to remove the window film from the windows if installed. Since window film is custom installed to the customer’s specifications, once the film is cut and or installed, all contracts are final and no monetary refunds will be issued.
Estimates are good faith estimates and are based on the current information Phraist has at the time the estimates are given. Estimates given are good for 30 days and are subject to change.
e. Vehicle Inspection & Condition
Phraist will complete a pre-inspection the day the vehicle is delivered and alert the customer of any concerns prior to work being performed. We will also perform a post-inspection once the vehicle is completed prior to the release of the vehicle.
f. Right of Refusal
We reserve the right to refuse any work or vehicle for any reason.
Window film is a pliable material that is made to be installed on glass. We make every effort to make this look as clean and seamless as possible, however, there may be certain surfaces that window film will not adhere to, such as plastic, rubber, dot matrix, etc. and customers are not advised to install on such areas. If the customer requests that these areas be installed, we are not responsible for the material not sticking or adhering to those surfaces and the manufacture will not warranty such items.
Per the International Window Film Association (IWFA) guidelines, the glass with applied films shall be viewed at right angles to the glass from the room side and at a distance of no less than six (6) feet. Viewing shall be carried out in natural daylight, not in direct sun light. The installation is deemed acceptable if all of the following are unobtrusive (effects during 30-60-day cure time should be disregarded):
Dirt Particles, Hair and Fibres, Adhesive Gels, Fingerprints, Air Bubbles, Water Haze, Scores and Scratches, Film Distortion, Creases, Edge Lifting, Nicks and Tears.
If any of these conditions still exist after 30-60 days, we request the customer return at such time to have us evaluate the film. We cannot do an inspection over the phone, via email or through pictures; we must see the vehicle/glass at our location for inspection.
Once installed, window film material is intended to be viewed from a distance of six (6) feet from the glass and is deemed as acceptable.
While we make every effort to get the film as close to the edges as we can, when window film is installed there may be slight gaps. This allows for the water used in the installation to be squeegeed out. This also ensures that the film edges are not raised up by contact with the frame margin, dot matrix or other mouldings, etc. Contact with the frame, dot matrix or mouldings can lead to peeling of the film. A gap may also exist due to the type of glass or windows that the film is installed on, which Phraist is not responsible for.
Window film comes in many different shades, colours, and options and is selected solely by the customer and is installed at their request. Phraist is not responsible for the customer’s choice in film selection or for buyer’s remorse.
Installation time is based upon many factors including but not limited to, film selected, curing time, installation location, size of windows, size of vehicle, complexity of installation areas and any unforeseen circumstances that may arise. We will make every effort to give reasonable time frames for installation but reserve the right to change them at any time for any reason.
In most cases, bubbles and haziness will subside within the 30-60-day cure time.
We DO NOT require a 30-60-day check-up for window film. However, if you see any areas of concern please return to our location with the vehicle so that we can view the vehicle first hand and to allow us to address any issues at that time. If you do not return within the 30-60 day required time frame to address any issues, we are not responsible for the condition of the window film material or any installation issues. Phraist is the installation company only, we are not the manufacturer.
All removals for window film are quoted separately and are based on a per hour basis. Window film removal can be very time consuming and costly and is billed as such. Phraist is not responsible for the condition of the glass underneath the film being removed, or for any damage that occurs when such material is removed from the glass/vehicle. Phraist is not responsible for any damage that occurs to the vehicle at the owner’s request.
We reserve the right to correct inaccuracies, prices, omissions, descriptions, and errors relating to products, productions, availability and update information at any time without prior notice.
j. After Care
Do not roll the windows down for the first 3-5 days after film is installed. You will see bubbles and haziness (the moisture between the glass and the film) in the windows until the film has fully cured. Curing of the window film can take 30-60 days depending upon the type of film you select and the environment your vehicle is stored in.
Avoid using abrasive washing clothes as well as drying towels when cleaning the film. Do not use any ammonia-based products to clean the film, only use tint safe products. Be sure to return for your free 30-60-day check-up (only if necessary). If you do need to return for any reason, we ask that you please bring a freshly cleaned vehicle to the check-up so that we can see and address all areas at that time. We must physically view the vehicle or glass in person in order to address any issues as phone conversations, emails, or pictures will not suffice.
k. Vehicle Maintenance/Towing/Transportation, Etc.
Phraist is not responsible for the vehicles maintenance, condition or any mechanical malfunctions that may occur when the vehicle is in Phraist’s possession. If a vehicle needs to be repaired or taken to a repair shop / dealership for any reason, including but not limited to: maintenance, recalls, electronic malfunctions, parts, etc, Phraist is not responsible for any of the costs and it is the owner’s sole responsibility to pay for those costs.
6. Your Responsibilities (Customer)
All vehicles must be covered by your personal insurance whilst left with us and we take no responsibility for authorities seizing your vehicle due to lack of insurance, MOT, tax or anything of a similar nature.
Locking wheel nut keys and OEM toolkits must be provided, where required. Any costs incurred due to these not being available will be charged to the Customer.
c. Confirmation of Work to Be Carried Out
It is the Customer’s responsibility to check that their requirements are correctly stated on the order form and to bring any errors or amendments to our attention prior to work commencing.
d. Customer Courier
Customers should ensure any courier used for the delivery or collection of alloy wheels to or from Phraist are fully insured, as we do not take any responsibility for damaged or lost alloy wheels.
If for any reason the customer requires the vehicle to be towed to or from the premises of Phraist, this cost and booking will be done solely at the discretion and cost of the client and we will only complete the work that is required by the services that we provide.
In the event that the vehicle is towed to Phraist in a non-working order and is unable to move after the service(s) have been completed and corresponded with the client, it is the client’s responsibility to have the vehicle removed from the premises. In the event that the vehicle is left overnight, we reserve the right to charge a £25.00 per day fee for storage of the vehicle and inconvenience.
In the event the vehicle is not moved within 14 days, then we reserve the right to contact the local council authorities to have the vehicle removed and placed in their care from then on.
In the event that Phraist has to have the vehicle removed for any purpose, we will charge the removal at a rate of £100 base price and £1.50 per mile thereafter.
f. Inspect upon Service Completion
It is the Customer’s sole responsibility to check the condition of the completed service upon collection or delivery.
Phraist requests that any complaints should be kindly submitted in writing by recorded delivery or email within 72 hours of any service being completed.
You will be responsible for any vehicles if you have collected them from Phraist’s premises.
g. Collection Times
Alloy wheels, tyres or vehicles must be collected during our standard opening hours, unless an alternative time has been previously agreed between us.
h. Late Collection of Goods
Vehicles not collected on the agreed collection date will be subject to a fee of £25.00 per day. If after 14 days, the vehicle has not been collected, we will send you a bill and have the vehicle removed by the local council authority.
Loose alloy wheels that are not collected within 14 days will result in a storage fee of £10.00 per day from day 14 (day 1 being the day the alloy wheels were successfully refurbished or the job cancellation). Any alloy wheels still not collected after 21 days, if paid or un-paid, will be sold to recoup any costs incurred, regardless of alloy wheel value.
a. Customer Accounts
Full payment will be required by the customer before any products are dispatched, services are completed or vehicles are collected. Full payment shall be required on completion of any work, this shall be by bank transfer, credit and debit card or cash. We accept all major card providers.
b. Trade Accounts
Trade Accounts held with Phraist are based on a number of different payment methods such as Cash on Delivery (COD) and weekly or monthly credits. We reserve the right to charge interest at 2.5% on accounts not settled within the agreed terms.
By operating a trade account, you are agreeing to our terms and conditions and as such this account can be closed at Phraist’s discretion without prior notice. Any goods provided remain the property of Phraist until they are fully paid for.
8. Phraist Warranty
a. Powder Coated Alloy Wheels
Powder coated alloy wheels come with a 12-month warranty against any defective paint materials, subject to the damage not having occurred as a result of the driver or the use of corrosive cleaners which will dull and damage lacquer over time.
Excluded from this warranty are alloy wheels that have been colour matched or any alloy wheels that have been custom finished.
b. Split Rim Alloy Wheels
Split rim alloy wheels are subject to the same general terms as listed above i.e. powder coated and diamond cut areas. No warranty is offered on the bolts themselves unless new bolts have been supplied by Phraist.
c. Polished Alloy Wheels / Wheel Parts
No warranty is offered on any polished part as the duration of the finish is subject entirely on how well they are maintained and cleaned on a regular basis and are not suitable for everyday use. Polished parts are only recommended for show purposes.
d. Window Tints
All materials are installed per the customer or authorised representatives request. We are not the manufacturer of the product and all warranties are offered through the manufacturer of the product the customer specifically ordered. For warranty information you must visit the manufacturer website or brochure for specific information regarding the product(s) ordered.
Phraist is the installer of the product, not the manufacturer. However, if there is something wrong with the product our manufacturers do stand behind their products as do we, so please do not hesitate to contact us. Damage done to the film by the customer or any third party is not a warranty issue and will not be covered as such.
e. Vehicle Wraps
Once a vehicle has been collected we recommend hand washing all wrapped vehicles, no pressure washing. We use the best quality film available to us; on certain inverted areas and body contours, you may see some lifting of the vinyl on rare occasions.
We warranty the wrap for 60 Days from completion ensuring we do our best to work it back into the valley of the inverted contour/panel. Never attempt to remove the vinyl wrap yourself, as this will void all warranty with Phraist, always seek professional removal. We do not guarantee any paintwork once vinyl has been installed and there is a possibility when vinyl is removed that paint can become damaged.
f. Claims Made Under Warranty
Any claims made under the warranty will be settled by free reworking or at the discretion of Phraist, a refund of the relevant portion of the invoice (i.e. if one alloy wheel is affected, then the price of one alloy wheel would be refunded).
The maximum refund would be limited to the original invoice value and Phraist shall not be held responsible for any consequential loss as a result of the repair. Customers must ensure that they keep their receipt as this will be required when making a claim. This does not affect the Customer’s Statutory Rights.
g. Limitations to our Warranty
There is no warranty for any wheels that have not been subjected to normal road use, i.e. off road driving, motor racing or damage caused by an accident.
9. Our Rights
There is nothing in these Terms and Conditions that excludes or limits Phraist liability for death or personal injury caused by negligence. However, Phraist shall not be liable for any direct loss or damages suffered by you, however caused, as a result of any negligence, breach of contract or otherwise in excess of the price paid for the service.
b. Indemnity by Customer
Customers agree to indemnify and hold Phraist harmless from any and all claims, causes of action or damages caused by the customer including reimbursement of reasonable solicitor fees and costs. Once terms have been read and agreed this confirms the client is happy for Phraist to proceed with the any ordered services taking into account their specific refund policies.
These terms of supply of services will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the agreement.
Phraist shall not be held liable for any failure to carry out our obligations to the Customer where such failure is due to circumstances beyond our reasonable control including but not limited to Acts of God, War, Civil Disturbance, Fire, Flood, Lightning, Industrial Action, the act or omission of Third Parties for whom we are not responsible, including the Government and its agents.
d. Amendment to Terms & Conditions
We reserve the right to amend these Terms and Conditions from time to time and the Customer will be issued with and subject to the terms in force at the time of the booking.
e. Loss or Damage to Property
Phraist shall not be responsible or liable for any loss or damage to goods or articles left in vehicles, damage, or mechanical fault of any vehicle (other than obvious damage which was not recorded when the vehicle was checked in) such as flat battery, clutch slipping, etc, caused to your vehicle whilst in the care of Phraist except for damage caused by our negligence.
Phraist will not accept liability for the cost of repairing or replacing parts of your vehicle and in particular Phraist will not accept liability for any technical or structural damage to the wheels, where such damage occurs due to pre-existing faults and/or wear and tear unless Phraist has been negligent in not realising that such damage may occur or in the way the work was carried out.
For wheels with removable centre caps, unless you have booked in your actual vehicle and are bringing in separate alloy wheels, please expect one of our staff to give them back to you at time of booking in. We advise customers to remove the centre caps before bringing separate alloy wheels in to us.
f. Vehicle Storage and Deposit
If you choose to leave your car with us while we refurbish your alloy wheels, there is a £50.00 non-refundable deposit, which will be taken at time of you booking the appointment.
If for any reason you cannot bring your vehicle in for the allotted appointment, arrangements will be made for next available time slot. Phraist requires 24 hours’ notice for any cancellations or changes to your appointment. Please note, this deposit is to secure your booking and will be applied to the final invoice.
Please note that we will not accept any vehicles to be stored where only one alloy wheel is to be refurbished, as we have a two-wheel minimum policy.
g. Courier Services
As part of our service Phraist can arrange a courier for the collection and delivery of goods from the customers requested address. Customers are responsible for securely packing the goods and must ensure the goods are ready for collection on the requested date and that someone is available to sign for the collection or delivery.
The customer will be responsible for any additional costs if the collection or delivery cannot be made. Full payment for the courier will be made at the time of booking and full payment will be made for the delivery charge prior to the goods being returned to the customer.
Once payment for collection has been made a confirmation email will be sent along with a form for the customer to fill out for our reference. It is the customer’s responsibility to ensure the form is fully completed, failure to do so could result in the work not commencing.
The courier is arranged via a third party and Phraist will not be responsible for any damage caused to the goods during transit. For an additional charge, insurance options are available to the customer at the time of booking.
h. Social Media
Please be aware that we may use images of your vehicle and/or wheels on our social media pages and website. Any registration plates will be covered. If you wish for us to not share these images, then please make one of our representatives aware.
10. General Data Protection Regulation (GDPR)
Please note that as part of accepting our terms and conditions or services, you authorise us to contact you via email or telephone to keep you updated with orders and any services required.
b. Dealers & Trade
Please note that GDPR only applies to consumers and does not affect the rights of business to business communication, so the information provided in this form may be used to supply marketing communications that we believe will be beneficial to our clients.